Returns

We want you to be completely satisfied with your purchase from CoFashion.vn. If you're not happy with your order, we're here to help.

Return Eligibility

You can return most items purchased from CoFashion.vn within [Number] days of delivery for a full refund, exchange, or store credit.

Items eligible for return:

  • Unworn, unwashed, and undamaged items
  • Items with original tags attached
  • Items returned within [Number] days of delivery

Items ineligible for return:

  • Items purchased on sale or with a discount code
  • Items that have been altered or customized
  • Items that are damaged due to misuse or negligence
  • Items that are not in their original packaging

Initiating a Return

To initiate a return, please follow these steps:

  • Contact our customer service team at [email protected] or by phone at 459-483-1768 to request a return authorization.
  • Pack the item(s) securely in their original packaging, including all tags and accessories.
  • Include a copy of your order confirmation or packing slip with your return package.
  • Ship the return package to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to our error.

Refunds

Once we receive your returned package, we will process your refund within [Number] business days. Refunds will be issued to the original payment method used for the purchase.

Exchanges

If you would like to exchange an item, please contact our customer service team to discuss your options. We will do our best to accommodate your request.

Shipping Returns

You are responsible for the cost of returning the item(s) to us unless the return is due to our error (e.g., incorrect item shipped, damaged item). We recommend using a trackable shipping method for your return, as we are not responsible for lost or damaged packages during return shipment.

Contact Us

If you have any questions or concerns about our return policy, please feel free to contact us at: